Terms of Service

Gemoedje.nl is an online platform that connects people seeking care, guidance or support with care providers and other professionals.

Gemoedje.nl is operated by:

You may also contact us through the contact form on Gemoedje.nl. In these Terms, Kiab Management operating through Gemoedje.nl is referred to as “Gemoedje”.

Care seeker: a person who uses Gemoedje to look for care, treatment, guidance or support.

Care provider: any professional who offers services or presents themselves through a public profile on Gemoedje, including therapists, psychologists, psychiatrists, coaches, counsellors and other professionals working in care and wellbeing.

User: any visitor, care seeker or care provider using Gemoedje.

Platform: the Gemoedje.nl website and its related features.

Premium: the paid subscription for care providers offering additional features and greater visibility.

Freemium: the free version of a care provider account.

Gemoedje is a platform that facilitates searching for, finding and contacting care providers. Gemoedje is not itself a care provider, treatment provider, medical institution, employer, principal or representative of the care providers listed on the Platform.

Gemoedje provides search and filtering functionality.

Gemoedje displays public care-provider profiles.

Gemoedje facilitates contact between care seekers and care providers.

Gemoedje facilitates contact through booking requests and related messages or notes.

Gemoedje facilitates booking requests and provides care providers with an online calendar.

Gemoedje offers Freemium and Premium profiles.

Gemoedje does not determine which care provider is suitable for a particular user and does not provide medical, psychological or professional care advice. Any treatment, guidance or service agreement is entered into exclusively between the care seeker and the care provider. Gemoedje is not a party to that agreement.

Gemoedje helps users find and compare care providers more easily, but listing on Gemoedje does not guarantee that a provider is suitable for a particular care seeker. The care seeker remains responsible for the final choice.

Where relevant, verify education, experience and professional registrations.

• Check any BIG, SKJ or other professional registration directly with the relevant official register.
• Discuss the proposed care, fees, reimbursement, availability and terms directly with the care provider.

Gemoedje seeks to promote reliable provider information on the Platform. At registration, Gemoedje may attempt to verify information using the Dutch Chamber of Commerce register, the BIG register, the SKJ register and other relevant public professional registers.

Gemoedje does not verify diplomas. Gemoedje’s checks are a reasonable-efforts measure and reflect a point in time. Gemoedje cannot guarantee that every identity, registration, qualification or other profile detail is always complete, current or correct.

If a user suspects that somebody is impersonating another provider, using false registrations or otherwise maintaining a misleading profile, this may be reported through the contact form or info@gemoedje.nl. Gemoedje may then carry out further checks and take appropriate action.

A listing, check or badge from Gemoedje is not a quality mark, substantive approval or guarantee of quality of care.

An account is not required to search for care providers or view public profiles. An account may be required for certain Platform functions, including communication and management of booking requests.

When registering, a care seeker provides information including full name, e-mail address and telephone number. A care-seeker profile is not public.

When a care seeker contacts a care provider through Gemoedje, the care seeker’s name, contact details and message may become visible to that provider.

Users are responsible for the information they share in messages. Gemoedje recommends that users do not send a complete medical record, citizen service number (BSN), identity documents or other information that is not necessary to establish initial contact.

A user must be at least 16 years old to create and use an account independently. For a child under 16, a parent or legal representative must use Gemoedje on the child’s behalf. The parent or legal representative remains responsible for information provided on behalf of the child.

Care providers may create a profile to become findable through Gemoedje. Depending on the subscription, a profile may include the information listed below.

• Full name, profile photo and business name.
• Business address and contact details.
• Fees and availability.
• Provider type, specialisms, expertise and treatment methods or ways of working.
• Languages, cultural background, country of origin and religion or belief.
• Consultation formats, target groups, age groups and professional registrations.

Care-provider profile information is public and may be indexed by search engines such as Google. After deletion, information may temporarily remain visible in external search-engine caches or results. Gemoedje does not fully control how quickly external search engines remove such information.

A care provider is responsible for the accuracy, lawfulness and currency of all information on their profile. The provider confirms that the information supplied is truthful, that they are authorised to provide the services offered, and that any stated registrations genuinely apply to them.

Gemoedje mainly performs checks around initial registration. Thereafter, the care provider remains responsible for promptly updating changed details, registrations, fees, availability and other profile information.

Gemoedje offers care providers a free Freemium account and paid Premium subscriptions. A Freemium account provides a basic profile with a limited number of profile and filter options. Premium provides expanded profile and filter options and additional visibility.

Premium is a paid product, not a quality mark. A Premium badge means only that the care provider uses a paid subscription; it does not mean that Gemoedje considers that provider substantively better, more suitable or more reliable.

Search results are determined in part by the filters and search criteria selected by the care seeker. Premium status is also an important factor in ranking.

Where both Premium and Freemium care providers match the selected criteria, Premium providers may be shown above Freemium providers. Premium providers may also enter more filter information, allowing them to be found for more specific searches.

Gemoedje may improve or change its search functionality in the future. Where a change materially affects the ranking of business users, Gemoedje will provide information where required by applicable law.

Premium subscriptions are intended exclusively for care providers acting in the course of their profession or business. Premium may be offered as a monthly or annual subscription. The current price, subscription period and applicable taxes are displayed before purchase.

Payments are processed through Stripe. Gemoedje does not necessarily receive all payment-card details; Stripe processes payment information under its own terms and privacy rules.

A Premium subscription renews automatically for the same subscription period until cancelled. Cancellation is possible via info@gemoedje.nl or the contact form. Cancellation takes effect at the end of the already-paid subscription period unless otherwise agreed.

Amounts already paid are generally not refunded pro rata unless mandatory law requires otherwise or Gemoedje agrees otherwise in writing.

Gemoedje does not provide a separate chat function with message history. Contact between care seekers and care providers takes place through booking requests and any messages or notes attached to those requests.

These messages are technically stored so that the request can be viewed and followed up in the Platform. Gemoedje does not routinely read these messages. Limited or technical access may be necessary for support, investigation of misuse or fraud, security incidents, legal obligations or investigation of a report concerning the Platform.

Booking messages are not intended to function as a medical record. Users are advised to share only the information necessary to make contact or discuss an appointment.

Once a care provider receives personal data from a care seeker and uses that data for their own care or services, the provider is independently responsible for their own privacy, record-keeping and professional obligations.

Care providers manage their own availability and calendar. Gemoedje does not determine when a provider is available.

When a care seeker submits a booking request, the care provider receives a notification. A booking request is not yet a confirmed appointment. An appointment becomes final only after the provider accepts the request.

The provider may accept, reject or first contact the care seeker.

Gemoedje is not responsible for a provider’s availability.

Gemoedje is not responsible for acceptance or rejection of requests.

Gemoedje is not responsible for changes, lateness, cancellations, no-shows or the provider’s cancellation terms.

The care provider is responsible for clearly communicating their own booking and cancellation conditions in advance.

Gemoedje does not process payments for treatment, sessions, care, guidance or other services between care seekers and care providers and does not receive commission on those services.

The care seeker pays the care provider directly in accordance with the arrangements they make between themselves. Gemoedje does not issue invoices for care or support delivered. Disputes concerning fees, invoices, reimbursements, refunds or non-payment are between the care seeker and care provider.

Gemoedje may receive reports concerning suspected fraud, deception, misuse or breach of Platform terms. However, Gemoedje is not a complaints body for the substance or quality of professional care.

Complaints about treatment outcomes, medical or therapeutic conduct, diagnoses, professional ethics, professional advice, record-keeping obligations or other care-related disputes should first be raised with the relevant care provider and, where applicable, with that provider’s complaints procedure, professional association, regulator or disciplinary body.

• Fraud or identity misuse.
• Creating fake accounts or using another professional’s information or registrations.
• Threats, harassment, discrimination or illegal activities.
• Distributing malware or bypassing security measures.
• Deception or unauthorised commercial solicitation of users.
• Automated scraping or data harvesting.
• Copying or commercially reusing the database, profiles or contact details without permission.
• Sharing login credentials in a manner that gives third parties unauthorised access.

Gemoedje may investigate, restrict, temporarily suspend or remove an account or profile where there is a reasonable indication of fraud, identity misuse, incorrect professional registrations, deception, serious or repeated complaints, illegal content, breach of these Terms, security risks or other misuse of the Platform.

Where a care provider is accused of maintaining a false or misleading profile, Gemoedje will, where reasonably possible, first re-check relevant information.

In decisions affecting business users, Gemoedje takes account of the information and reasoning obligations that apply under relevant platform legislation. Where immediate action is required because of fraud, safety, legal obligations or other compelling reasons, Gemoedje may take immediate temporary measures where permitted by law.

Gemoedje is not a crisis service and does not provide emergency medical or psychiatric assistance. Do not use Gemoedje for emergencies.

In immediate danger or a medical emergency in the Netherlands, call 112. For suicidal thoughts or a mental-health crisis, contact 113 Suicide Prevention and/or your GP or out-of-hours GP service.

A message or booking request through Gemoedje does not guarantee an immediate response from a care provider.

Gemoedje aims to provide a secure and reliably available Platform but cannot guarantee that the website or every function will always be error-free or uninterrupted. Interruptions may result from maintenance, technical faults, failures at external suppliers, internet issues, cyberattacks or force majeure.

Gemoedje may carry out work that temporarily affects availability.

Gemoedje takes appropriate technical and organisational measures to protect the Platform and personal data. No digital system can guarantee absolute security.

The mere occurrence of a cyberattack, personal-data breach, outage or unauthorised access does not automatically mean that Gemoedje is liable. Any liability will be assessed under applicable law, the circumstances of the incident and the measures that could reasonably have been expected from Gemoedje.

Gemoedje handles security incidents in accordance with the legal obligations applicable to it.

Gemoedje is not responsible for the substantive care, treatment, guidance, advice or conduct of a care provider.

To the extent permitted by law, Gemoedje is not liable for damage arising from a choice of care provider, treatment or guidance, incorrect information supplied by users, missed or changed appointments, payments between users, communication outside the Platform, acts or omissions of a care provider, external websites or services, or temporary technical failures outside Gemoedje’s reasonable control.

• Nothing in these Terms excludes liability where exclusion is prohibited by mandatory law.

The Gemoedje name, website, software, design, texts, structure, logos and other content created by Gemoedje may not be copied, exploited or systematically reproduced without permission.

A care provider remains responsible for and the rights holder of their own profile material, such as photos and texts. By placing material on a public profile, the provider grants Gemoedje permission to use that material to display, technically process, make findable and promote the profile and Platform for as long as the profile is active. The provider confirms that they are entitled to use the material.

Gemoedje’s Privacy Policy applies to the processing of personal data. Users should read the Privacy Policy before providing personal data through Gemoedje.

Gemoedje may amend these Terms when necessary because of changes to the Platform, new functions, legislation, security, commercial changes or technical developments.

Business users will be informed of changes in accordance with any applicable statutory notice periods. Where the Platform-to-Business rules apply, Gemoedje will take account of the relevant information and termination rights.

These Terms and the use of Gemoedje are governed by Dutch law. Disputes will be submitted to the court having jurisdiction under Dutch law. Any mandatory consumer rights remain unaffected.

• You may also use the contact form on Gemoedje.nl.